The Problem Context
The Challenge
An insurance broker faced high volumes of customer enquiries and limited availability outside standard business hours.
Codekart Architecture
The Delivered Solution
A retrieval-augmented conversational assistant designed to connect private company information to a useful, more consistent customer-support experience.
Delivery Methodology
Technical Approach
01
Collected and prepared relevant source information.
02
Extracted, chunked, embedded, and indexed documents for retrieval.
03
Retrieved context for each query before generating a response.
04
Designed the flow for evaluation, observability, and ongoing refinement.
Measurable Value
Verified Outcomes
- Improved access to knowledge for common enquiries.
- A more consistent path for responses outside standard hours.
- Private information kept central to the solution design.
Technologies & Stack
RAG workflowVector searchReactCloud deploymentObservability